Terms & Conditions

 Terms & Conditions apply to all purchases made via the website of Lisa & Peter London, located at [COMPANY ADDRESS], reachable via info@lisaandpeterlondon.com. By placing an order on our website, you agree to the following terms.

1. Applicability

By confirming and completing an order, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

2. Product Information

We make every effort to ensure that our product descriptions, images, and details are accurate and up to date. However, typographical errors, inaccuracies, or omissions may occasionally occur. In such cases, Lisa & Peter London reserves the right to correct any errors and update information without prior notice.

3. Ordering & Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on the customer’s country.

  • It is the responsibility of the customer to check which payment options are available in their location before completing the order.

4. Processing & Delivery

  • Processing time: 1–3 business days after order confirmation.

  • Estimated delivery time: 3–7 business days, depending on the destination.

  • Orders are shipped directly from our supplier in China. Delivery times are estimates and may vary due to customs, local courier delays, or unforeseen circumstances.

  • Customers will receive a tracking number once their order has been dispatched.

5. Returns & Cancellations

For all return and cancellation requests, please refer to our separate Return Policy.

6. Liability

  • We are not responsible for lost or damaged parcels if the courier’s tracking system confirms delivery to the address provided by the customer.

  • It is the customer’s responsibility to provide the correct delivery address. Address errors must be reported within 24 hours after placing the order.

7. Intellectual Property

All content on this website, including but not limited to text, images, photographs, product descriptions, graphics, and logos, is the property of Lisa & Peter London and is protected by intellectual property laws. Use, reproduction, or distribution without prior written consent is strictly prohibited.

8. Complaints Procedure

If you have any complaints or concerns, please submit them in writing to info@lisaandpeterlondon.com.
We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of The Netherlands. Any disputes arising under these terms will be subject to the jurisdiction of the courts in The Netherlands.