Shipping & Delivery Policy
At Lisa & Peter London, we strive to ensure that your order is delivered to you as quickly and accurately as possible. Below you will find all information about our shipping and delivery process.
Order Processing
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All orders are processed within 1 to 3 business days after payment has been received.
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Once your order has been dispatched, you will receive an email confirmation with tracking details so you can follow your shipment.
Delivery Times
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Average delivery time: 3 to 7 business days, depending on your location.
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Delivery may take longer during busy seasons, public holidays, or due to customs procedures in your country.
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We always do our best to meet these estimates, but delays beyond our control can occur.
Shipping Method & Origin
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All orders are shipped directly from our supplier in China.
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Depending on your country’s regulations, customs duties, VAT, or import taxes may apply. These costs are the responsibility of the customer.
Shipping Costs
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Shipping costs are calculated at checkout and depend on the weight, destination, and chosen shipping method.
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Promotional periods may include free or discounted shipping, as stated on our website.
Responsibility During Shipping
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Once tracking information shows that a package has been delivered to the address provided by the customer, responsibility lies with the customer.
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Please double-check your shipping address carefully. Any errors must be reported to info@lisaandpeterlondon.com within 24 hours of placing your order so we can attempt to correct them before dispatch.
Contact
For any questions about shipping or delivery, you can reach us at:
Email: info@lisaandpeterlondon.com
Store: Lisa & Peter London